Auto Assist Live
Real-Time Vehicle Support & Video Consultation Platform
A mobile platform that connects vehicle owners with certified automotive professionals through instant video consultations, helping users diagnose issues, receive expert guidance, and resolve vehicle problems remotely.
Project Overview
Auto Assist Live was designed to simplify vehicle troubleshooting by enabling users to connect directly with automotive professionals through live video consultations. Instead of visiting service centers for every issue, users can describe problems, select their vehicle details, and receive expert assistance remotely.
The platform streamlines service requests, professional availability management, video communication, and secure payments within a single mobile application.
Problem Statement
Vehicle owners often struggle to identify mechanical issues quickly and may spend significant time and money visiting repair shops for minor problems. There was a need for a platform that could provide immediate expert assistance, reduce uncertainty, and improve access to professional automotive support.
User Goals
- Get quick help for vehicle issues
- Connect with experts instantly
- Receive guidance through live video calls
- Manage vehicle profiles easily
- Make secure online payments
Business Goals
- Create a scalable automotive support platform
- Connect vehicle owners with certified professionals
- Simplify service request workflows
- Enable secure online payments
- Improve remote vehicle diagnostics
Core Features
Vehicle Garage Management
Store and manage multiple vehicle profiles.
1Service Request Creation
Submit detailed vehicle issues and support requests.
2Category-Based Matching
Connect users with the right automotive specialists.
3Live Video Consultation
Real-time video calls powered by Agora.
4Professional Availability Management
Professionals can set availability and receive requests.
5Secure Online Payments
Stripe integration for consultation payments.
6Session Scheduling & Duration Selection
Choose consultation duration based on support needs.
7Professional Profiles & Ratings
View experience, performance, and service information.
8User Roles & Permissions
End User
Vehicle owners who request assistance and connect with professionals for vehicle-related issues.
- Create account
- Manage vehicle garage
- Submit service requests
- Select issue category
- Choose session duration
- Make online payments
- Start video consultations
- View service history
Professional
Automotive experts who provide remote support and vehicle consultation services.
- Register service specialties
- Accept platform agreement
- Manage availability status
- Receive service requests
- Conduct video consultations
- Track completed sessions
- Monitor earnings
- Manage profile information
Platform Scope
The platform includes:
- Vehicle Management
- Service Requests
- Video Consultations
- Payment Processing
- Agora Integration for Live Video Support
- Stripe Integration for Secure Consultation Payments and Earnings Management
Outcome
Auto Assist Live successfully created a convenient remote vehicle support experience by combining service requests, expert consultations, live video communication, and secure payments into a single platform. The solution improved accessibility to automotive expertise while reducing the time required to obtain professional guidance.
“The platform made vehicle assistance faster and more accessible. The video consultation experience works smoothly, and the overall process feels simple, professional, and reliable for both users and mechanics.”
