Sewa Saathi
Community Task & Local Service Assistance Platform
A community-driven platform that helps people find local services, connect with service providers, and communicate seamlessly for everyday assistance and support.
Project Overview
Sewa Saathi was designed to simplify how people find help for everyday tasks such as moving furniture, cleaning, tutoring, deliveries, and other local services. The platform enables users to post tasks, connect with service providers, communicate through chat, and manage task progress from a single application.
Alongside the mobile app, an admin dashboard was developed to monitor platform activity, manage users, oversee tasks, and ensure smooth platform operations.
Problem Statement
Finding reliable local assistance often requires multiple calls, social media posts, or third-party platforms that lack transparency and communication.
The goal was to create a centralized platform where users can quickly post tasks, find local help, communicate directly, and track task progress in a secure and organized environment.
User Goals
- Find trusted local services nearby
- Connect with community members and helpers
- Communicate in real time
- Schedule and organize service activities
- Stay informed with service updates
- Access assistance quickly and conveniently
Business Goals
- Build a trusted local service ecosystem
- Increase task completion efficiency
- Simplify task management workflows
- Improve communication between users
- Centralize platform administration
Core Features
Task Posting System
Create and publish service requests in minutes.
1Community Task Discovery
Browse nearby tasks and connect directly with task owners to discuss and coordinate assistance.
2Real-Time Messaging
Enable direct communication between users.
3Task Detail View
View pricing, descriptions, locations, and status updates.
4User Profiles
Manage personal information and account settings.
5Admin Dashboard
Manage users, tasks, and platform operations centrally.
6User Roles & Permissions
End User
Users who create tasks, connect with community members, communicate about task requirements, and manage their activities through the mobile application.
- Register and manage accounts
- Create and publish tasks
- View task details
- Connect with task owners and interested users
- Communicate through in-app chat
- Manage profile settings
- View active and completed tasks
- Browse local tasks and opportunities
- Manage notifications and updates
- Close completed tasks
Administrator
Responsible for monitoring platform activities, managing users, and ensuring smooth operation of the marketplace.
- Dashboard monitoring
- Task management
- User management
- View task details
- Moderate platform activity
- Activate or deactivate users
- Approve platform actions
- Manage operational data
Platform Scope
Sewa Saathi was designed as a complete service marketplace and digital ecosystem. It is a double-sided hyperlocal matching application designed to simplify daily chore management, home repairs, and local help assignments inside local neighborhoods.
The platform includes:
- Task Posting
- Service Discovery
- Real-Time Messaging
- Profile Management
- Task Tracking
- User Management
- Task Monitoring and Moderation
- Platform Administration
- Integrated Messaging System
Outcome
Sewa Saathi successfully simplified local service coordination by providing an easy-to-use platform for posting tasks, finding assistance, and managing communications. The solution improved task visibility, reduced coordination effort, and created a smoother experience for both service seekers and providers.
“The platform made it much easier for users to connect with local helpers. Task management became more organized, communication improved significantly, and the overall user experience feels simple and efficient.”
